Last Updated: Mar 2026
At Heavy Shipping LLC, we coordinate the transportation of heavy machinery, industrial equipment, and large automotive infrastructure. While we partner with top-tier freight carriers, the sheer size and weight of these items mean that transit damage can occasionally occur.
This policy outlines the strict procedures that must be followed in the event of lost or damaged freight. Failure to adhere to these procedures will result in the denial of a freight claim by the carrier.
1. The Bill of Lading (BOL) & Proof of Delivery
The Bill of Lading (BOL) or Delivery Receipt is a legally binding contract. When you or your representative sign this document without noting damage, you are legally acknowledging that the equipment was received in 100% perfect condition. Once signed “clear,” the carrier is absolved of liability.
2. Protocol for Visible Damage
You must thoroughly inspect your equipment (mowers, excavators, car lifts, etc.) before the delivery driver leaves and before signing the BOL.
- Inspect the Packaging: Look for torn shrink wrap, broken banding, crushed pallets, or visible leaks (e.g., hydraulic fluid or oil).
- Inspect the Equipment: Look for bent metal, deep gouges, broken glass, or missing components.
- Notate the Damage: You must write down every detail of the damage on the driver’s copy of the BOL. Be specific (e.g., “Left control arm bent,” “Pallet dropped, severe structural damage”).
- Take Photographs: Take clear, well-lit photos of the freight while it is still on the truck, as well as during and after unloading. Photograph all damaged areas and the packaging.
3. Refusing a Freight Shipment
Do not refuse a shipment for minor or cosmetic damage (e.g., a scratch on a mower deck or a scuff on a car lift post). Minor damage can easily be resolved via a claim for replacement parts or repair costs.
- When to Refuse: Only refuse a shipment if the equipment has suffered catastrophic, irreparable structural damage (e.g., the machine was clearly dropped off a forklift and is a total loss).
- Consequences of Improper Refusal: If you refuse a shipment for minor repairable damage, you will be responsible for all return freight charges and potential restocking fees.
4. Protocol for Concealed Damage
Concealed damage occurs when the exterior packaging looks perfect, but the equipment inside is damaged upon uncrating. Freight carriers are highly skeptical of concealed damage claims.
- You must notify Heavy Shipping LLC of concealed damage within 48 hours of the delivery date. After this window, carriers will flatly deny the claim.
- Do not move or use the equipment.
- Keep all pallets, shrink wrap, banding, and crates exactly as they were when you discovered the damage. The carrier has the right to send an inspector to review the packaging.
5. The Freight Claim Process
Heavy Shipping LLC acts as a freight broker/logistics coordinator. We do not personally insure the freight; the liability lies with the motor carrier handling the transportation. However, we will act as your liaison to file and manage the claim on your behalf.
To file a claim, you must provide us with the following documentation within 5 business days of delivery:
- A copy of the BOL/Delivery Receipt with the damage noted and signed by the driver.
- Clear photographs of the damage and the packaging.
- A formal written repair estimate from a certified technician (for partial damage).
- The original commercial invoice proving the value of the goods.
Please note: The carrier has 30 days to acknowledge a claim and up to 120 days to resolve it. Payouts are dictated by the carrier’s liability limits based on the freight class and weight.
6. Contacting the Claims Department
To report damage or initiate a claim, contact our dispatch and claims team immediately:
Heavy Shipping LLC – Claims Dept.
4101 USF Apple Dr
Tampa, FL 33620, United States
Phone: +1 (813) 974-2966
Email: contact@zhenautocarltd.shop
Website: zhenautocarltd.shop