Last Updated: May 2026
At Heavy Shipping LLC, we coordinate complex logistics for heavy machinery and industrial equipment. Booking freight requires reserving substantial space on specialized trucks. Because of the hard costs associated with dispatching these vehicles, our cancellation and refund policies are strictly enforced.
1. Cancellation Before Dispatch
If you need to cancel your freight shipment, you must do so before a truck has been dispatched to your pickup location.
- Full Refund: Cancellations made at least 24 hours prior to the scheduled pickup date, before the carrier has dispatched a truck, are eligible for a full refund of the shipping costs, minus a standard 3% payment processing fee.
- How to Cancel: All cancellation requests must be submitted in writing to contact@zhenautocarltd.shop and confirmed by our dispatch team over the phone.
2. Truck Ordered, Not Used (TONU) Fees
In the freight industry, if a carrier dispatches a truck to a pickup location and the load is canceled, not ready, or the site is inaccessible, the carrier charges a “Truck Ordered, Not Used” (TONU) fee.
- If you cancel your shipment on the day of pickup, or if the driver arrives and the equipment (e.g., car lift, excavator) is not properly prepped or available, you will be assessed a TONU fee.
- TONU fees vary by carrier and equipment type (typically ranging from $150 for LTL up to $500+ for specialized flatbed/heavy haul).
- This fee will be deducted directly from your refund. If the shipment is rescheduled instead of canceled, the TONU fee must be paid before the new pickup date.
3. Cancellation or Redirection in Transit
Once your machinery has been loaded onto the truck and is in transit, the shipment cannot be canceled.
- If you refuse delivery (other than for catastrophic damage, as outlined in our Claims Policy) or request the freight be returned to the origin, you will not receive a refund for the outbound shipping.
- You will additionally be responsible for the full cost of the return freight to the origin facility.
- Redirection: If a shipment needs to be redirected to a new address while in transit, a reconsignment fee will apply, along with any additional mileage charges determined by the carrier.
4. Refunds for Overcharges & Reweighs
Freight quotes are generated based on the exact weight, dimensions, and site access information provided by the customer.
- Carrier Inspections: Freight carriers use certified scales and lasers to audit the weight and dimensions of every shipment. If your equipment weighs less than quoted, resulting in a lower freight class and cost, Heavy Shipping LLC will issue a refund for the difference upon final carrier auditing (which can take up to 30 days post-delivery).
- Under-reporting: Conversely, if your equipment is larger or heavier than reported, or if you require an unbooked liftgate at delivery, you will be billed for the difference. No refunds will be issued for shipments held at a terminal due to unpaid accessorial balances.
5. Refund Processing Timeline
Approved refunds are processed back to the original method of payment.
- Please allow 5 to 7 business days for the funds to appear on your credit card or bank statement after the refund has been initiated by our accounting team.
- Wire transfer refunds may incur additional bank processing fees.
6. Contacting Dispatch for Cancellations
Time is of the essence when canceling a freight order. Please reach out to us immediately if your shipping plans change:
Heavy Shipping LLC – Dispatch
4101 USF Apple Dr
Tampa, FL 33620, United States
Phone: +1 (813) 974-2966
Email: contact@zhenautocarltd.shop
Website: zhenautocarltd.shop